Ovation's weekly client e-newsletter, the Informed Traveler, keeps readers updated on travel industry news and trends.
Following is a recap of December's Top 5 (most clicked by Ovation clients) e-newsletter stories.
Delta Air Lines is changing its boarding process from zone boarding to boarding by ticket type. Delta is renaming, color coding and increasing the number of boarding groups for a smoother, clear-cut boarding process. The new boarding process will have up to eight groups depending on the flight, starting with Delta One suite passengers and ending with basic economy passengers. The new boarding process will go into effect January 23, 2019. To read the full story from USA Today, click here.
On November 30th, Marriott International confirmed a security incident to the Starwood Guest Reservation Database that may have impacted up to 500 million guests who stayed at a Starwood property on or before September 10, 2018. Marriott has begun emailing affected guests whose email addresses are in the Starwood guest reservation database. Additionally, travelers who believe their personal information may have been affected by the breach can visit Marriott's dedicated website, info.starwoodhotels.com, or contact its dedicated call center to ask any questions about the incident. The call center is open seven days a week and is available in multiple languages. Marriott is also providing guests the opportunity to enroll in WebWatcher free of charge for one year. WebWatcher monitors internet sites where personal information is shared and generates an alert to the consumer if evidence of the consumer's personal information is found. For more information from Marriott's official press release, click here.
Delta Air Lines is adding four new nonstop routes from Logan International Airport in 2019 in an effort to appeal to more business travelers, reports USA Today. Delta plans to begin daily service between Boston and Chicago O'Hare; Newark, New Jersey; Washington, D.C. (Reagan) and Cleveland, Ohio. With the addition of Chicago, Newark and Washington, D.C., the airline will now serve the top five business markets in the country, Delta President Glen Hauenstein said in a statement. The airline already offers nonstop flights between Boston and Los Angeles and San Francisco. To read more, click here.
Seat selection fees have become big business for major airlines, reports USA Today. While discount airlines have been charging seat selection fees for some time, major carriers have also started including fees for "preferred" seats on many flights. These seats are often ones that passengers prefer, such as aisle and window seats closer to the front of the plane. While the adoption of seat selection fees has caused some frustration among passengers, United CEO Oscar Munoz said preferred seat fees are simply part of the industry's move toward cabin "segmentation," carving up each plane's real estate to offer different things to different travelers. Munoz says it's all about customer choice. To read more, click here.
The Transportation Security Administration (TSA) released its Cybersecurity Roadmap, which will guide efforts to prioritize cybersecurity measures within TSA and across the transportation systems sector. The roadmap focuses on the risks to critical cyber and physical transportation infrastructure and provides a way forward to improve and protect the systems. It also identifies four major priorities that will help the agency achieve its cybersecurity goals: identify cyber security risks, reduce vulnerabilities to systems and critical infrastructure across the transportation systems sector, mitigate consequences if and when incidents do occur and strengthen security and ensure the resilience of the system. To read more from TSA's website, click here.