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Ovation Travel Group Unveils “Travel Lifetime Care” Suite of Corporate Travel Offerings

In pandemic era, Ovation’s TLC enhances Duty of Care safeguards to provide corporate clients and their travelers with additional peace of mind.

NEW YORK, NY (August 31, 2020) – Today, Ovation Travel Group – one of the largest independently owned travel management and luxury leisure travel companies headquartered in the United States – is taking the wraps off its enhanced Travel Lifetime Care (TLC), consisting of its corporate travel offerings that now have added safeguards in the wake of the global pandemic. In addition to travel management and counseling, Ovation’s TLC features full destination and supplier details at the time of booking, client communications with enhanced COVID-19 details and resources guide, trip alerts and traveler tracking, OTECH Risk Dashboard, Ovation’s new Safety Check, unused ticket tracking and refund management, as well as client webinars, checklists and best practices.

“Ovation has always provided our clients with full travel management and itinerary oversight, along with Duty of Care, which is why they view us as their ‘trusted travel partner.’ Since we want to build on that trust, in the age of the pandemic, it is even more imperative that our clients and their travelers have a heightened sense of confidence. Thus we are introducing Ovation Travel Lifetime Care,” explained Paul Metselaar, CEO and Chairman of Ovation Travel Group. “Ovation TLC provides additional layers of information and oversight protection from the moment our travelers book their trips until the time they safely return home.”

“COVID-19 has made clear that it is more critical than ever for travel programs to be managed and trips to be monitored at all times – a practice that is in Ovation’s DNA,” noted Michael Steiner, Executive Vice President, Ovation Travel Group. “Thanks to Ovation TLC, our clients have additional peace of mind that we are tracking and managing every trip they take, every time they travel.”

According to Steiner, Ovation’s TLC begins at the time of travel planning, carries on throughout the course of the entire trip and concludes with post-trip ticket management. Ovation’s TLC is comprised of:

Destination and Supplier Details at Point of Sale Now Include COVID-19 Protocols

Ovation’s TLC provides travelers with full supplier, airport and destination information through the pandemic lens so they understand quarantine protocols and other associated regulations and restrictions that are in place. Additionally, itineraries include relevant COVID-19 links based on destination and supplier usage.

Ovation Client Communications Enhanced with Added COVID-19 Resources

Weekly travel updates and breaking news with the latest business travel news are now further enhanced with COVID-19 traveler health and safety information, supplier protocols and destination advisories and restrictions.

Trip Alerts and Traveler Tracking

Ovation’s clients have long relied upon its automated Trip Alerts that provide up-to-the-minute itinerary information – flight delays, cancellations and changes – that are sent via email, SMS and push notification through Ovation’s GOvation mobile app. Travelers also receive automated Travel Risk Alerts with critical information on everything from security to weather issues that could impact their specific travel plans. Should travelers be impacted by world events, Ovation clients will receive automated Traveler Tracking Alerts outlining specific risks in the destination, along with the list of all affected travelers and their itineraries. Each of these programs now include vital updates should pandemic protocols change.

OTECH Risk Dashboard

One longstanding component of Ovation’s Duty of Care is its OTECH Risk offering, an optional 24/7 web-based dashboard tool enabling clients to quickly preview travel, security and weather details by geography. The tool enables clients to easily locate travelers on the road and identify travelers that may be in COVID-19 “hot spots” through its global map interface.

Ovation Safety Check

Ovation is now offering an optional program with its in-house Safety Check that provides travelers with a substantially amplified level of dedicated care throughout their journeys. Beyond industry norms regarding Duty of Care, Ovation’s Safety Check provides clients with a personalized and ongoing safety check with itinerary-specific information on quarantine requirements and travel restrictions at their destination as well as health and safety protocols and guidelines for all air, rail, hotel and car booked. Up to and throughout the course of the trip, Ovation Safety Check will confirm if anything has changed regarding the flight (capacity, meals), hotel reservation (in-room dining, face coverings) quarantine and testing requirements and more to give travelers the most up to date information about their trip. Trips are monitored 24/7 with automated risk alerts as world events happen.

Unused Ticket Tracking and Refund Management

Ovation clients have long relied upon Ovation’s management of unused tickets, from tracking and reporting on each client’s overall unused ticket inventory to uncovering opportunities for future credit. By monitoring the data, Ovation provides greater visibility and facilitates timely refunds to clients which is critical in light of the pandemic.

For more information on how your business can benefit from working with Ovation Travel Group, visit https://www.ovationtravel.com/travel-lifetime-care or email: info@ovationtravel.com.

About Ovation Travel Group
Ovation Travel Group, whose flagship brand, Lawyers Travel, began operations over 35 years ago, is one of the largest independently owned travel companies headquartered in the US. With over $1.6 billion in annual sales last year, Ovation has travel consultants in more than 30 locations throughout the United States and the United Kingdom. Ovation is the largest affiliate of BCD Travel and utilizes BCD’s global network to fulfill its clients’ travel programs across the globe. With over 700 employees and over 200 independent travel advisors, Ovation provides business travel services, bespoke luxury travel experiences and meeting and special events planning for over 700 professional organizations and over 200,000 travelers.