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Washington Post - February 2020 - Jennifer Achim, Ovation's Senior Vice President of Marketing, discusses how a travel agent advocates for a traveler during the issue resolution process with the Washington Post

Another often overlooked route to a quick resolution: a travel agent. You can often leverage that relationship to get a company’s attention.

“A true travel professional is going to have a direct relationship with the hotel, airline or cruise line and can be your voice to get the issue resolved,” says Jennifer Achim, a senior vice president of marketing for Ovation Travel Group, a travel agency in New York.

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