Our Commitment To You Remains
At Ovation, we remain committed to providing excellent service to our valued clients throughout the COVID-19 global pandemic. Please reach out to us via phone, email or through our Contact Form.
GLOBAL HEALTH ADVISORY has been lifted
- The Department of State advises all U.S. citizens to read the country-specific Travel Advisories and U.S. Embassy COVID pages for updates on the impact of COVID-19 worldwide.
- Click here to view Ovation's COVID-19 Traveler Health and Safety site.
- Travel Restrictions by Country as updated by US DOT
- Travel Restrictions by Country as updated by IATA
- Travel Restrictions by State as updated by individual state's health departments
COVID-19 WORLDWIDE CASES
- World Health Organization COVID-19 Dashboard
TRAVEL AND MEETINGS STANDARDS (TAMS) STANDARDS OF SAFETY IN BUSINESS TRAVEL REPORT
- TAMS is a global, independent coalition of more than 180 corporate travel professionals from some of the most significant brands in travel (Marriott, Accor, Hilton, Airbnb, Booking.com, United, American Airlines, Sabre) and some of the largest corporate travel programs by air volume. The "SOS" report aims to help guide organizations, suppliers and institutions in developing their own business travel policies and standards. Click here to view.
OVATION ITINERARY-SPECIFIC SUPPLIER POLICIES DATABASE
- Use the Search Bar for COVID-19 related policies
Ovation Travel Group is dedicated to keeping our clients informed during the COVID-19 pandemic by monitoring travel supplier information and requirements. Our database tool allows you to search for COVID-19 related policies, including suppliers (Airline, Hotel Company, Car Rental, Rail Station, On-demand Ride, Home Rental Sites), airport and the US State Department Health website.
AIRLINE COVID-19 POLICIES
- List of airlines with link to policies on their website
- Summary of airline international policies - Forbes
HOTEL COVID-19 POLICIES
DOT ENFORCEMENT NOTICE TO AIRLINES RE: REFUNDS
- DOT sent an enforcement notice to airlines requiring them to refund travelers for flights that have been canceled or required a significant schedule change
PASSPORT AND VISAS
- Delays: U.S. Department of State says to expect "significant delays" when renewing your passport
AMTRAK ADJUSTED SERVICE AND POLICIES
TRAVEL RISK MANAGEMENT
- Ovation is continuing to monitor all flights and hotel stays and will proactively reach out to travelers who need assistance. For specific questions regarding your travel program, please reach out to clientsolutions@ovationtravel(dot)com
- For an introductory guide to travel risk management and things your organization can do to prepare for future incidents, download here: Introductory Guide to Travel Risk Management
REAL ID EXTENSION
- The REAL ID deadline has been extended from October 1, 2020 to October 1, 2021.
AIRLINE LOYALTY PROGRAM EXTENSIONS
- United: Premier status levels extended until January 31, 2022. Lowering thresholds for Premier qualification by 50% for 2021 status
- American: Extending elite status for AAdvantage members until January 31, 2022. Reducing elite status qualifications for 2020. Extending Admirals Club memberships purchased from American for six months
- Delta: Medallion Members current status will be extended for the 2021 Medallion Year. All Medallion Qualification Miles are being rolled over to 2021 to qualify for 2022 Medallion status. All other programs and card benefits will be extended between six months to one year
- Amtrak: Pausing expirations of upgrade and companion coupons between April-September 25, 2020. Pausing expirations of points between April-September 25, 2020
- United: All Polaris Club lounges are closed as of March 18, 2020. Operations suspended at most United Club locations. Select United Club airport lounges to remain open
- American: Temporarily closing most Admiral Club lounges as of March 26, 2020
- Delta: Temporarily closing many Sky Clubs
HOTEL LOYALTY PROGRAM UPDATES
- IHG Rewards Club: IHG lowered requirements to earn elite status
- Hilton Honors: Any Hilton member whose 2019 status (Diamond, Gold or Silver) set to be downgraded on March 31, 2020 will be extended through March 31, 2021. All 2020 statuses will be extended 24 months through March 31, 2022. Points that were set to expire between now and December 31, 2020 will be paused
- Marriott Bonvoy: Status earned in 2019 will be extended to February 2022. Free night or Suite Night awards will be extended until January 31, 2021. Any points set to previously expire will be extended to January 31, 2021
- World of Hyatt: Existing elite status will be extended for a year through February 28, 2022. Unused Free Night, Suite Upgrade or Club Lounge Access awards with an expiration between March 1, 2020 and December 31, 2020 will get a free extension through December 31, 2021. Points from inactive accounts that were due to expire this year will now remain active through December 31, 2020